Cancellation & Refund Policy
1. Overview
This Cancellation & Refund Policy explains when Iron Cloud may issue refunds, credits, or adjustments for orders placed through our apps and related Services.
2. Cancellations before pickup
You may cancel an order before pickup is completed, subject to the rules shown in the app. Orders cancelled in time are typically not charged. If a payment or wallet debit has already been processed, we will refund or reverse it within 5–7 business days after the cancellation is confirmed.
3. After pickup
Once a rider has completed pickup, the order generally cannot be cancelled and charges for completed processing apply. If service cannot be completed for reasons within our control (for example, lost garments in our custody), we will offer a refund, credit, or other remedy as appropriate within 5–7 business days of approving the claim.
4. Service quality issues
If garments are damaged, lost, or returned in unsatisfactory condition due to our handling, contact support promptly with your order details and photos where relevant. We will investigate and may provide a refund, wallet credit, or re-service, up to the amount paid for the affected order items. Approved refunds are processed within 5–7 business days.
5. Wallet and payment adjustments
Wallet top-ups are generally non-refundable once credited, except where required by law or where a top-up failed but funds were still debited. Duplicate charges and failed payment recoveries are corrected after we verify the transaction, typically within 5–7 business days.
6. How to request a refund
Request refunds or adjustments from the in-app support flow, by emailing support@ironcloud.co.in, or by calling +91 99125 45050, with your registered phone number, order ID, and a short description of the issue. We aim to respond within 2–3 business days.
7. Changes
We may update this Refund Policy from time to time. The “Last updated” date at the top of this page reflects the latest revision.
8. Contact
Questions about refunds: support@ironcloud.co.in | +91 99125 45050 | 607, Block D, Avantika Espino, Ameenpur Road, Ameenpur, Hyderabad, Ranga Reddy Dist., Telangana 502032. Enterprise: IRON CLOUD (UDYAM-TS-09-0264194).